Request a refund

 

Need to cancel?  It happens...

Download the Amilia app on your phone, log in to your account, and select the class you need to cancel.  (Please note:  Only credit to account can be issued through the Amilia app.)  You may also request a check or credit card refund, or credit to account, by contacting us by email at recreation@escondido.org or by phone at 760-839-4691.  Please observe the following Refund Policy for cancelled classes:

 

Refund Policy

  • Material Fees and Processing Fees are non-refundable.
  • More than five days prior to course/workshop start date:  Receive a full refund or full credit to account.
  • Five business days or less prior to course/workshop start date:  Receive full credit, or a partial refund less 25% of the course/workshop fee.
  • The same day or after a course/workshop has started:  Receive prorated credit to account, minus any classes missed or attended.
  • No credits/refunds will be granted after the start of the second class.
  • Missed Classes:  Credits or refunds will not be issued for individually missed classes in a course/workshop.
  • Cancelled Course/Workshop:  If a course/workshop is cancelled due to low enrollment, you will automatically receive a full credit to your Recreation account, including the processing fee.  If you would like a refund instead, please send us an email with your name, and the cancelled class information.  Check refunds will be mailed within 30 days after receiving confirmation of refund request.
  • Credit on Account expires one year from issue date and is non-refundable.

 

Our goal is to provide you with the highest quality recreational programs.  If a class doesn't meet your expectations, we want to know about it. 

If you have any questions or concerns, please contact us by email at recreation@escondido.org or by phone at 760-839-4691.